If you have any issues with our products, please contact the original retailer where the item was purchased.
For any merchandise that was purchased directly from Capri Designs via the internet, which is defective in workmanship or material and for which you make a claim within thirty (30) days after receipt of the merchandise, we will elect to either repair, replace, or refund the purchase price. When making such a claim, you must submit both the original packing slip and the defective merchandise itself, unless these conditions are waived by us in writing. This paragraph constitutes our sole obligation as to the merchandise, and you acknowledge that this paragraph sets forth your exclusive remedy for any breach of warranty or other duty related to the merchandise or quality thereof. Any refund for merchandise shall not include shipping and handling or replacement fees. At our discretion, we may charge a restocking fee, not to exceed twenty-five percent (25%) for returned merchandise. You bear all risk of loss from the time the merchandise is loaded onto common carrier to be shipped to you, regardless of whether you pay freight. Approved merchandise refunds are for store credit only.
The customer must call customer service to return the product and we issue an RMA number to the customer and we advise the customer as follows:
When returning your order to the address listed on the packing list, which came with the original shipment, please be sure to return all items that came with the order so that you will receive proper credit.
When shipping the order back to us via UPS, USPS or FedEx please be sure to obtain a tracking number and insure the package in case it is lost in transit! The tracking number will allow you trace the package in case it is lost and will permit you to file a claim with UPS, USPS or FedEx.
If you ship the order back to us via the Post Office, be sure to request Delivery Confirmation and insure the package.
Returns and other claims are accepted for a 40 day period after the shipping date to allow the customer a full 30 days with the product and allow 5 days for shipping each way. The customer is responsible for the return shipping cost and the order Shipping and Handling is not refundable. If an order is returned after 40 days it is refused and returned to the customer. The customer is responsible for the return shipping cost and the order Shipping and Handling is not refundable. If the return arrives after 40 days it is refused and returned to the customer.
All returns are processed within 24 hours of receipt. Exchanges and Replacement orders are processed and shipped within 24 hours. We reserve the right to exchange or replace with similar value product. Any questions, call Customer Service at (877) 218-2324.
Authorization for claims or returns will come from our corporate office. All claims should be reported in writing via fax or mail to customer service dept. Within 7 days of receipt of merchandise. All returns need to have an authorization number that can only be obtained from customer service dept. All returns and refusals are subject to 25% restocking fee which is non-negotiable. There are no cash refunds. Replacements will be sent for all returns, credits will be given at our discretion.
DISCLAIMER, EXCLUSION OF WARRANTIES
EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR ARISING BY CUSTOM OR TRADE USAGE AND, SPECIFICALLY, MAKE NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE MERCHANDISE ARE HEREBY SUPERSEDED, EXCLUDED AND DISCLAIMED. THE EXPRESS WARRANTY CONTAINED IN PARAGRAPH 1 HEREIN CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY MADE BY US AND IS IN LIEU OF ALL OTHER WARRANTIES. IN NO EVENT SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF THE SAME IN ADVANCE. OUR AGGREGATE LIABILITY IN ANY EVENT IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU.